Stop drowning in
abuse complaints.
TrustDeskAI automates ~80–90% of routine upstream abuse handling: triage, customer matching, draft replies, DMCA workflows, and IP reputation lookups — all with an immutable audit trail. Humans stay in control; AI handles the paperwork.
What TrustDeskAI automates (~80–90% of routine cases)
- ✓ Classifying complaint type (spam, phishing, DDoS, malware, copyright, cryptomining)
- ✓ Extracting implicated IPs, domains, URLs from complaint text
- ✓ Matching complaints to your customer accounts
- ✓ Drafting professional upstream reply emails (with human-approve gate)
- ✓ DMCA §512 facial validity scoring (6-element check)
- ✓ Generating uploader takedown notifications
- ✓ IP/URL reputation lookups (AbuseIPDB, URLhaus, Spamhaus)
- ✓ SLA clock — never miss an upstream response deadline
- ✓ Immutable SHA-256 audit log for every action
What always requires a human
- ⚠ Approving any outbound reply to an upstream (never auto-sent)
- ⚠ DMCA counter-notice disputes and legal questions
- ⚠ Law-enforcement requests and subpoenas
- ⚠ Novel threats without clear precedent
- ⚠ Account suspension decisions (AI recommends; operator acts)
- ⚠ CSAM — requires Microsoft PhotoDNA + NCMEC registration (not implemented)
Full feature set
Upstream Complaint Automation
Paste in or webhook-pipe a Hetzner/OVH/Cogent abuse email. AI triages, extracts IOCs, matches the customer, and drafts a complete professional reply — ready for one-click approval.
DMCA Workflow
AI scores each notice for the 6 required §512(c)(3) elements, generates the takedown action record, and drafts the uploader notification with counter-notice guidance.
Abuse Screening
AbuseIPDB (free tier), URLhaus (no key needed), and Spamhaus ZEN DNS lookups — all free feeds, honest about unavailability, never fabricated.
Case Management
Every complaint and notice becomes a structured case with status tracking, operator notes, SLA clock, and customer linkage.
Immutable Audit Log
Every action is append-only with a SHA-256 evidence hash. Demonstrates due diligence to upstreams and regulators.
SLA Clock
Configurable SLA windows per upstream. Dashboard flags cases approaching or past their deadline so you never lose connectivity over a missed reply.
Start your first case in under 60 seconds
Paste in any upstream abuse complaint. Get AI triage, customer match, and a draft reply — all for free during beta.
Ingest Your First Complaint